Refund Policy

1. When payments are refundable

Except where applicable law or a written offer requires otherwise, payments are non-refundable after the relevant billing period has begun or Credits or paid features have been provided or used. This includes subscription payments and purchases of Credits.

Unused Credits or canceling a subscription do not, by themselves, make a past payment refundable. If you believe a charge is incorrect, duplicated or unauthorized, or the service was not provided as described, contact us so we can investigate.

We do not offer a general 14-day money-back guarantee. Any mandatory consumer rights apply separately, as explained below.

2. Failed generations and Credits

If a generation fails because of the Service before a usable result is made available, we will normally restore the Credits charged for that failed result. If your balance does not look right, contact us with the generation details.

A Credit restoration is not a cash refund. Credits are not automatically restored merely because you dislike a valid result or it does not match your expectations.

3. How to request a review

Email support@forgegui.net or use our Contact Us form. To help us locate the payment, include:

• The email address associated with your Forge GUI account.
• The charge date and order number or receipt reference.
• A brief description of the billing issue or reason for your request.

Contact us promptly after noticing an issue. If you cannot access your account email or find the receipt, we can help verify the payment. Do not send your password or full payment card details.

4. Review, amount and processing

We review requests against the payment, the Service provided, any applicable written offer, and your consumer rights. We may ask for additional information to identify the transaction or understand the issue.

If a refund is approved, we will confirm the amount and the payment-provider processing details by email. The amount depends on the circumstances of the approved request and any applicable legal requirements. This policy does not promise a full refund for every request.

Approved payment refunds are processed through the payment provider, normally to the original payment method. Arrival time depends on the provider, payment method and bank. Contact us if a confirmed refund has not arrived or your original payment method is no longer available.

5. Credits and benefits after a refund

If we issue a refund, related unused Credits or plan benefits may be removed from your account. We may also correct a Credit balance affected by an error, refund, chargeback, fraud or abuse.

6. Canceling a subscription

You can cancel through your account’s billing settings or by contacting support. Cancellation stops future renewals. Unless the checkout page or applicable law says otherwise, your paid access continues until the end of the current paid period.

Cancellation does not automatically refund a past charge. Sending a refund request does not by itself cancel renewal. If you need both, tell us in your request.

7. Your consumer rights

If you are a consumer in the EEA or United Kingdom, you may have a statutory right to withdraw from an online service contract within 14 days. If you ask us to begin providing the Service during that period, applicable law may allow a proportionate charge for what was provided before withdrawal.

For digital content, a withdrawal right ends early only where the legal requirements for your prior express consent and acknowledgment have been met. You may also have mandatory remedies if a digital service is faulty or not as described.

Nothing in this policy limits a refund, withdrawal right, warranty or other consumer protection that cannot lawfully be excluded or waived.